All General FAQs

• 1. What process do I need to go through to enroll in DNBC’s online payment (DNBCnet)?
• 2. How long can I stay signed in for each online payment session? (online payment session timeout)
• 3. If I forgot my username or password for my online account, how can I recover them?
• 4. How and where can I check balance account and account information?
• 5. Why do I need to open an online payment account at DNBC?
• 6. How to change my postal address online with DNBCnet?
• 7. What is an IBAN number?
• 8. Can I use DNBC’s live chat support at the login page of DNBCnet to assist me with my problem?
• 9. What are the charges associated with online checking account?
• 10. How can I pay a deposit into or withdraw from a DNBC account?
• 11. I want to keep up to date with the DNBC’s latest promotions and notifications, where can I find them?
• 12. How do I stop receiving promotional emails from DNBC?